Remember that your username is case sensitive (all upper and lower case characters in your Minecraft username should be included). Free up space when purchasing any product to avoid losing items. Lost items are non-refundable!
I did not receive my item(s)?
Please allow up to 30 minutes after payment completion for the items to arrive in your account. If 30 minutes have passed and you have not received your items, please create a support ticket in our Discord server (http://discord.thecubeville.com/) and include all relevant information (payment check, username, time of purchase, etc.)
Terms of Service and Refund Policy
All Terms of Service are located under the /terms sub-section (http://store.thecubeville.com/terms).
Payments to the CubeVille servers are payments for the virtual items contained in the purchase. All transactions are final and there are no refunds. If you are banned for breaking the rules of the CubeVille servers, you will not be refunded this money. Bans are subject to the full discretion of the server administrators and rules can be changed at any time. Refund requests due to issues concerning lag, game glitches, or any other issues are subject to the discretion of the CubeVille administration team. All items are virtual and have no real monetary value.